The “security guard “ ask me to look up and I did and then asked me to step to the side which I did. I went on skip and decided pizza, went outside to ask my spouse what he wanted and when I went to go back into the casino was still on my phone. My spouse smokes and had gone outside and I had decided I wanted to order food. In that time I had two drinks and didn’t finish either. We brushed it off and decided “ We didn’t come here to complain about the room, let’s go have fun.” We got down to the casino and played for about a hour and a half. Dusty/streaky mirrors, dust on all the surfaces and just a stagnant smell in the room. We then got to our room and you could tell it had been cleaned weeks prior and never refreshed. We drove 1.5 hours to get here and when we arrived the night asking situation was atrocious. We both work a lot of hours and have stressful jobs. My spouse and I got a babysitter and decided to have a night out. It was disgusting how I was treated, I would never recommend the River Rock to anyone. This was the absolute worst experience in a hotel and casino I have ever had. We could have stayed at the Fairmont at the waterfront for less money than we paid to stay at River Rock. We travel frequently and this is the first time I have posted a review ,but I wanted to make sure no one else had our experience. There is no one to help with luggage and nobody offers any help. There is no room service!! Most of the people that work in the building only speak little a English. There s one sit down restaurant, but it is old and smells. There is a small walk up restaurant in the casino, it’s the only place with tables and chairs. The casino is so small they only have a stand up bar. Are room looked like they didn’t clean after the last guests. The vents are covered with disgusting “stuff” so there is no ventilation. There is no exhaust fan in the ceiling of the bathroom.

We we warned not to walk around outside at night. The building is located in a dingy part of Richmond and so far from downtown, so there is nothing to do.

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